FAQs

FAQs

1. What products does Homely Kitchen sell?

We offer a carefully curated collection of essentials, including:

  • Home Accessories

  • Kitchen Accessories

  • Bar Strainers

  • Bar Spoons

  • Bar Measures

All our products are designed for both functionality and style in the modern home and bar. 🍽️🍸

2. Do you offer free shipping?

✅ Yes! We provide FREE standard shipping on all UK orders — no minimum spend required.

3. Where do you ship?

We currently ship only within the United Kingdom 🇬🇧 using trusted couriers Royal Mail and Evri for fast, reliable delivery.

4. How long does delivery take?

Standard Shipping:

  • Handling Time: 1–2 business days

  • Transit Time: 5–6 business days

  • Estimated Total Delivery: 6–8 business days

  • Cost: £0.00 (Free)

Orders placed before 4:00 PM (GMT+1) are processed the same business day.

5. How can I track my order?

Once your order is dispatched, you’ll receive a tracking number by email. You can use it to track your delivery in real time. 📦🔍

6. What is your return policy?

We accept returns and exchanges within 14 days of delivery for:

  • Damaged or defective items

  • Incorrect items received

  • Unused items in original condition (change of mind)

No restocking fees apply.

7. How do I request a return or exchange?

Email us at sale.homelykitchen@gmail.com with your order number and reason for return. We’ll respond within 24 hours on business days with instructions. 📩

8. When will I receive my refund?

Refunds are processed within 5 business days of receiving your returned item. Refunds are issued to your original payment method in British Pounds (£).

9. What if I receive a damaged or wrong item?

We’re sorry for the inconvenience! Please email us with a photo of the item within 48 hours of delivery. We’ll provide a free return or replacement, whichever you prefer. 🔄📷

10. How can I contact Homely Kitchen?

We respond within 24 hours on business days (Monday–Friday).

🏢 Ownership

Homely Kitchen is owned and operated by Luxurious Perfume Ltd (Company Registration Number SC837031) registered in Scotland.